Return Policy

Return Policy

What items are returnable?

  • Within 30 days of ordering
  • In original (unused) condition
  • In the original packaging
  • For orders placed over the phone, please confirm the items and quantities of said items are accurate when the order confirmation email is received and before the order is shipped. Order confirmations are sent immediately upon processing of payment. All shipped items are subject to the return policies of International Key Supply, LLC 

What items are non-refundable?

  • Free gifts or promotional items
  • Key Machines, Programmers, & Cloners
  • Special Orders
  • Tools
  • Software, tokens and other digital activations 

Are there any charges for return?

  • There is a 15% restocking fee for returns
  • Refunds will be given in the form of store credit
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges
  • Credit for brand-new OEM items may be given at the refurbished price if the returned items are no longer able to be sold as "new"  due to damaged/opened packaging or wear on the product

Warranty Repairs:

  • Items needing analysis for warranty repair will be shipped to our repair center at the cost of the customer
  • Analyzed or repaired items will be returned to the customer via free ground shipping